Application Support Engineer

Job Summary

A company is looking for an Application Support Engineer to enhance customer satisfaction and product quality through technical support and product insights.

Key Responsibilities

• Serve as a technical escalation point for customer-reported issues
• Investigate and document bugs, collaborating with Engineering and Product teams
• Translate customer feedback into product requirements and assist in shaping the product roadmap

Required Qualifications

• 2-5 years of experience in a technical role at a SaaS or software company
• Hands-on experience investigating application issues and bugs
• Exposure to agile development environments and collaboration with product managers
• Experience with customer-facing software products
• Strong interest in product development and customer-driven roadmap planning