Application Support Engineer

Job Summary

A company is looking for an Application Support Engineer II to provide application expertise and support for internal requests.

Key Responsibilities

• Engage with internal employees to detail issues in the ticketing system
• Detect and resolve production issues and bugs, and maintain documentation on common issues
• Provide day-to-day maintenance and support for applications, and assist in training end users

Required Qualifications

• 1-5 years of experience in software maintenance and support
• Understanding of web applications, particularly in Ruby on Rails, Java, and React
• Knowledge of key technologies such as MySQL, MongoDB, Redis, and RabbitMQ
• Experience in the FinTech or payment industry is appreciated
• Strong desire to improve support processes and timely ticket resolution