Application Support Engineer

Job Summary

A company is looking for an Application Support Engineer (Remote) to ensure smooth technology operations for internal users.

Key Responsibilities

• Provide active user support and manage tickets related to internal and external technology platforms
• Investigate root causes of issues and collaborate with Engineering & Product teams for resolution
• Develop and maintain documentation to assist the Application Support team in resolving user issues

Required Qualifications

• 1+ years of relevant experience in similar roles (Customer Support Engineer; User Support)
• Comfortable with technical concepts related to software engineering
• Ability to manage time effectively across multiple issues in a fast-paced environment
• Proficiency in Excel, PowerPoint, and Word
• Familiarity with SQL is a plus, but not required