Application Support Engineer

Job Summary

A company is looking for an Application Support Engineer II to provide application expertise and support for internal requests.

Key Responsibilities

• Engage with internal employees to detail issues and manage the ticketing system
• Detect and resolve production issues, and collaborate with the Engineering team on bugs and problems
• Provide day-to-day maintenance and support for applications, including training end users and managing knowledge transfers

Required Qualifications

• 1-5 years of experience in software maintenance and support
• Understanding of web applications, preferably in Ruby on Rails, Java, and React
• Knowledge of key technologies such as MySQL, MongoDB, Redis, and RabbitMQ
• Desire to improve support processes and ensure timely resolution of tickets
• Experience in FinTech or the payment industry is appreciated