Application Support Engineer

Job Summary

A company is looking for an Application Support Specialist.

Key Responsibilities

• Manage high-severity incidents and lead root cause analysis to ensure resolution and adherence to SLAs
• Collaborate with Product Owners on bug and story management in Azure DevOps, ensuring clear acceptance criteria and prioritization
• Identify automation opportunities and contribute to continuous improvement of processes and documentation

Required Qualifications

• 5+ years of experience in application support, production support, or software operations
• Strong experience with ticketing systems and backlog management tools
• Expertise in monitoring platforms and managing complex production incidents
• Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience) preferred
• Certifications in ITIL, Splunk, or Dynatrace are a plus