Application Support Engineer

Job Summary

A company is looking for an Application Support Engineer I.

Key Responsibilities

• Handle customer inquiries and incidents via the ticketing system, ensuring accurate documentation and timely updates
• Provide first-line application support by proactively troubleshooting and resolving application issues related to workflows, configuration, and system behavior
• Collaborate with senior support staff, developers, product teams, and cross-functional partners to resolve complex issues and understand technical design specifications and functional requirements

Required Qualifications, Training, and Education

• Recently graduated (or are graduating soon) with a Computer Science or related degree
• Tech-savvy individual with a strong interest in software development and application support
• Comfortable working with customers in a technical, client-facing environment
• Organized, detail-oriented, and eager to learn
• Team player who demonstrates flexibility and a positive, professional demeanor