Application Support Engineer

Job Summary

Application Support Engineer, this full-time remote position involves resolving technical issues, advocating for customers, and collaborating with various teams to enhance customer experience.

Key Responsibilities

• Investigate and resolve technical issues related to APIs, databases, servers, and telephony technologies
• Serve as the primary technical contact for customer inquiries and maintain clear communication
• Create and manage documentation and knowledge base articles to support customers and internal teams

Required Qualifications

• 2-4 years of experience in a technical support or customer-facing engineering role
• Proficiency in web hosting technologies, APIs, and application log analysis
• Experience with support ticketing systems such as Zendesk or JIRA
• Strong customer-centric mindset and ability to work independently in a fast-paced environment
• A degree in Computer Science, Engineering, or a related technical field is preferred