Application Support Engineer

Job Summary

Providing Tier 2 support for applications, the contract Application Support Engineer will work remotely for one year, focusing on troubleshooting, maintaining application reliability, and leading improvement projects.

Key responsibilities

• Provide Tier 2 support for applications and escalate issues to Tier 3 as necessary
• Identify root causes of application problems and lead initiatives to enhance reliability and performance
• Install, configure, and maintain applications while ensuring consistency across environments

Required qualifications

• BS degree in Information Technology, Computer Science, or related field, or equivalent work experience
• 5+ years of experience with Microsoft Windows stack technologies, including IIS, .Net, and SQL Server
• Proficient in MS Transact-SQL and experienced with Azure DevOps and PowerShell
• Understanding of the software development lifecycle (SDLC) and ITIL Change Management Process
• Familiarity with monitoring tools such as Solarwinds and knowledge of TCP/IP-based services