Application Support Engineer

Job Summary

Providing front-line and advanced application support for a proprietary loan management platform, the full-time remote Application Support Engineer will diagnose, troubleshoot, and resolve application and system issues while collaborating with users and engineering teams to enhance support processes.

Key Responsibilities

• Serve as the primary point of contact for technical application support, diagnosing and resolving issues directly with users
• Triage incoming support cases, assess severity and impact, and manage issues through to resolution
• Investigate and resolve data issues using SQL Server, including writing SQL queries for analysis and correction

Required Qualifications

• 3+ years of experience in technical support, application support, or production support roles
• Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience
• Strong experience supporting applications built with .NET / C#
• Proficiency with SQL Server, including writing and executing SQL queries for troubleshooting
• Working knowledge of Microsoft Azure cloud platforms and experience with Azure DevOps for incident tracking