Application Support Engineer

Job Summary

Providing Tier 1 and Tier 2 support for customers and internal teams, the full-time remote Application Support Engineer will monitor system health, troubleshoot issues, and ensure reliable application performance while supporting a 24x7x365 production platform.

Key Responsibilities:

• Monitor system health and performance using enterprise tools and troubleshoot production issues
• Provide technical support for customer inquiries and escalate complex issues as needed
• Document incidents and maintain knowledge base while collaborating across teams to resolve issues

Required Qualifications:

• Associate degree in Computer Science or related field, or equivalent experience
• 2-5 years of experience in application/production support (Tier 1/2)
• Knowledge of SQL and databases (e.g., Oracle, PostgreSQL, MongoDB)
• Familiarity with Linux/Unix systems and basic cloud knowledge (AWS, Azure, or GCP)
• Experience with monitoring tools (e.g., Splunk, New Relic) and scripting/automation skills