Application Support Engineer

Job Summary

Seeking a motivated Application Support Engineer to work full-time remotely, this role will manage customer issues, provide technical troubleshooting, and coordinate with stakeholders to enhance the Mendix platform experience.

Key responsibilities

• Independently manage and resolve platform and product issues for customers related to application development and integration
• Conduct in-depth troubleshooting and analysis of reported issues to identify solutions within the Mendix platform
• Communicate insights and issues effectively to R&D, Product Management, and Customer Success Managers for product improvement

Required qualifications

• Bachelor's degree in Information Systems, Engineering, Computer Science, or equivalent experience
• Strong understanding of programming languages (e.g., Java, JavaScript), APIs, relational databases, and cloud technologies
• Proven communication skills to articulate technical information clearly to diverse audiences
• Experience in customer-facing technical support or consultancy roles is preferred
• Highly organized with the ability to manage multiple tasks and customer cases concurrently