Application Support Engineer

Job Summary

Working remotely, the full-time Application Support Engineer will manage the deployment and maintenance of Cresta's AI platform, ensuring optimal performance and user satisfaction.

Key responsibilities

• Oversee the installation, configuration, and troubleshooting of the application support processes
• Collaborate with cross-functional teams to enhance product features and address customer feedback
• Provide technical support and training to users, ensuring effective utilization of the platform

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Experience with application support and troubleshooting in a SaaS environment
• Proficiency in programming languages such as Python or Java
• Familiarity with cloud services and deployment processes
• Knowledge of AI technologies and their application in customer experience solutions