Application Support Engineer

Job Summary

To support a growing digital services team, the full-time Application Support Engineer will troubleshoot and resolve technical issues, manage customer inquiries, and collaborate with cross-functional teams in a remote work environment.

Key responsibilities

• Respond promptly to customer inquiries and troubleshoot technical issues using logs and monitoring data
• Document incidents and resolutions in ticketing systems while maintaining operational runbooks and knowledge bases
• Collaborate with developers and other teams to resolve issues and enhance service quality

Required qualifications

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field
• 0 - 2+ years of experience in technical application support or related roles
• Understanding of ITIL concepts and terminology
• Proficiency in writing basic SQL queries for data retrieval
• Ability to analyze data sets and generate reports