Application Support Engineer

Job Summary

Providing Tier 1 and Tier 2 support for customers and internal teams, the full-time Application Support Engineer will monitor system health, troubleshoot issues, and ensure reliable application performance in a remote environment.

Key Responsibilities:

• Monitor system health and performance using enterprise tools, supporting batch and real-time processing
• Provide technical support for customer inquiries, troubleshooting application issues and managing escalations
• Document incidents and resolutions, maintaining a knowledge base and collaborating across teams to resolve issues

Required Qualifications:

• Associate degree in Computer Science or related field, or equivalent experience
• 2-5 years of experience in application/production support (Tier 1/2)
• Knowledge of SQL and experience with databases such as Oracle or PostgreSQL
• Familiarity with Linux/Unix systems and basic cloud knowledge (AWS, Azure, or GCP)
• Experience with monitoring tools like Splunk or New Relic