Application Support Engineer
Job Summary
Supporting enterprise customers across the United States, the full-time hybrid Application Support Engineer will investigate and troubleshoot complex issues, manage support cases, and collaborate with various teams to enhance customer satisfaction and product quality.
Key responsibilities
- Investigate and troubleshoot complex customer issues, analyzing logs and data to identify root causes
- Act as the technical owner of support cases, driving incidents through to resolution and coordinating with Engineering for code changes
- Create high-quality Jira tickets to facilitate quick resolution of issues by engineering teams
Required qualifications
- Experience in L3 Application Support, Technical Support, or Product Support roles for external customers
- Practical SQL experience and familiarity with writing and running queries
- Experience with scripting or programming concepts, including JavaScript
- Strong problem-solving skills with a structured approach to troubleshooting
- Interest in AI and emerging technologies to improve customer outcomes and team efficiency
Complete Job Description
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