Application Support Manager

Job Summary

A company is looking for an Application Support Center Manager.

Key Responsibilities

• Oversee first and second level help desk support for IT incidents and service requests
• Conduct problem determination and resolve complex issues while updating procedures based on experience
• Participate in training for end users and Help Desk analysts, and implement service improvement initiatives

Required Qualifications

• Bachelor's Degree and 5+ years of experience in Application Support, or High School Diploma with 7+ years of experience
• Must be able to work flexible schedules
• Knowledge of proprietary applications and support processes is required