Application Support Manager

Job Summary

A company is looking for a Manager Application Administrator.

Key Responsibilities

• Lead internal tools support, managing ticket queues and resolving issues quickly
• Develop scalable support processes to prevent recurring issues and enhance team collaboration
• Manage and mentor a team of application support analysts, fostering a collaborative culture

Required Qualifications

• 5+ years of experience in application support within a distributed, enterprise IT environment
• Strong technical acumen with systems like Salesforce and telephony platforms
• Proven ability to communicate effectively across technical and non-technical stakeholders
• Experience in leading teams with a customer-first mindset
• Adaptability and openness to feedback, with a focus on continuous improvement