Application Support Manager

Job Summary

A company is looking for a Manager Application Support.

Key Responsibilities

• Lead and mentor a team of support engineers while promoting a culture of collaboration and continuous improvement
• Manage the end-to-end support lifecycle, including incident management and performance monitoring to ensure high system availability
• Collaborate with cross-functional teams to enhance application performance and implement automation processes

Required Qualifications

• 7+ years of experience in an engineering or application support role, preferably in retail or eCommerce
• 2+ years in a leadership role overseeing enterprise-level application support
• 3+ years of hands-on experience with cloud platforms such as Salesforce, AWS, Azure, or GCP
• Proven track record in managing application uptime and performance in complex IT environments