Application Support Manager

Job Summary

A company is looking for an Application Support Manager, DGE Mobile SD.

Key Responsibilities

• Manage a technical team to support Digital Guest Experiences products
• Develop and implement performance metrics and continuous improvement programs
• Oversee training and development of staff while ensuring compliance with service level agreements

Required Qualifications

• Undergraduate degree or equivalent work experience and/or relevant certifications
• 5+ years of experience in business application support in a call center or technical service desk
• 1+ years of experience with ServiceNow incident and knowledge management
• Understanding of enterprise infrastructure and application support tools
• 3+ years of supervisory or management experience preferred