Application Support Specialist

Job Summary

A company is looking for an Application & Technical Support Specialist - Planning & Performance Management.

Key Responsibilities

• Troubleshoot and resolve moderately complex technical issues and conduct detailed analysis to identify root causes
• Manage case prioritization and workflow efficiency while overseeing individual backlogs and team cases
• Develop and implement solutions to prevent recurring issues and provide training sessions for customers and internal teams

Required Qualifications

• 2+ years of experience in technical support or relevant work with healthcare products
• Proficient knowledge of Microsoft technologies (Office 365)
• Experience in technical issue resolution and escalation procedures
• Proficient with SQL scripts for troubleshooting
• Experience with financial applications or case management tools is preferred