Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist to ensure the uninterrupted operation of critical software systems in the airline industry.

Key Responsibilities

• Respond to and resolve production incidents, minimizing downtime and ensuring compliance with SLA and SLO targets
• Investigate, diagnose, and troubleshoot technical issues reported by airline staff or end-users
• Collaborate with cross-functional teams to resolve complex technical problems and assist in software deployments

Required Qualifications

• 2+ years of overall experience in IT
• Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience)
• Proven experience in application support, preferably in the airline industry
• Familiarity with software development methodologies (e.g., Agile, Waterfall) and incident management processes
• Basic knowledge of XML/Python scripting, APIs, CI/CD, GIT, and SQL