Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist to provide technical support to internal users remotely.

Key Responsibilities

• Provide application support by triaging user incident tickets and applying analytical problem-solving skills
• Analyze technical and business problems and collaborate with senior team members to identify defects
• Communicate real-time issues to end-users and participate in team meetings to improve processes

Required Qualifications

• High School Diploma or equivalent
• 5 years of IT experience
• Experience with ticket systems such as ServiceNow or Jira
• Knowledge of Microsoft Office Suite (Word, Outlook, Excel)
• Experience writing technical "How-to" guides