Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist to provide technical support for various applications and systems.

Key Responsibilities

• Respond to and troubleshoot support requests from users, resolving application issues via phone, chat, and ticket submissions
• Collaborate with developers and IT teams to identify and implement process improvements
• Document incidents and resolutions in the support knowledge base, ensuring compliance with support procedures

Required Qualifications

• 1-3 years of experience in end-user computing and application support
• Knowledge of Microsoft Windows, MacOS, and Office 365
• B.S. in Accounting, Computer Science, Information Systems, Business, or a certificate from an accredited technical school is preferred
• 2-3 years of customer service/support experience
• HDI Certified Support Analyst (SCA) is preferred