Application Support Specialist

Job Summary

A company is looking for a Support Specialist to join their remote team and assist users with a cloud-based ERP platform.

Key Responsibilities

• Respond to end-user queries via phone, email, and live chat, providing prompt and effective support
• Investigate and diagnose technical issues within the ERP platform, identifying root causes and offering sustainable solutions
• Deliver product walkthroughs and informal training to users, improving adoption and usage efficiency

Required Qualifications

• A degree in Computer Science or Information Technology (or equivalent experience)
• Previous experience supporting enterprise software, ideally within ERP or SaaS ecosystems
• Strong analytical mindset and the ability to troubleshoot issues independently
• Comfortable managing multiple requests at once
• A desire to learn and grow in a fast-paced environment that rewards initiative