Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist, Technical Support.

Key Responsibilities

• Provide software support for global customers facing issues in their production environments
• Handle complex Application Support Requests, including data reporting, scheduled runs, and application performance issues
• Maintain SaaS service and write instructions for the 1st level of support while mentoring them

Required Qualifications

• Bachelor's degree or 1 to 2 years of experience in Information Systems Technology, Computer Science, or a similar field
• Basic skills in Linux/Unix
• Knowledge of databases and version control systems
• Experience with ticketing systems (e.g., Jira, ServiceNow)
• Fluency in English and proficiency in another language (e.g., French, German, Spanish)