Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist to provide technical customer service and support.

Key Responsibilities

• Handle customer demands and provide 2nd level support for configuration level bugs and service requests
• Deliver application support to customers for general and merchant-related issues via remote connection or telephone
• Execute tests before, during, and after application deployments and prioritize work according to Service Level Agreements

Required Qualifications

• Bachelor's Degree in Computer, Electrical & Electronics, Industry Engineering, MIS, or related fields
• Familiarity with software development and support processes
• Knowledge of Linux and/or Windows server and shell scripting languages
• Experience with databases such as Oracle, Postgre SQL, or SQL Server
• Familiarity with ITSM ticketing tools like Jira