Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist to provide technical support and issue resolution in an insurance technology environment.

Key Responsibilities

• Provide daily application support for internal users, ensuring timely resolution of tickets
• Conduct user access reviews and collaborate with senior team members to ensure application stability
• Utilize ServiceNow and Jira to manage, track, resolve, and document support issues

Required Qualifications

• 5+ years of IT experience in application support or technical support roles
• Hands-on experience with ServiceNow, Jira, and ticketing/knowledge base workflows
• Proficiency using Microsoft Office (Excel, Outlook, Word)
• Ability to analyze business requirements and diagnose issues
• Experience supporting applications with monthly release cycles