Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist.

Key Responsibilities

• Provide first-line support to end-users for application-related issues, including troubleshooting and resolving incidents
• Log and track support tickets, prioritizing incidents based on business impact and ensuring SLAs are met
• Create and maintain documentation for application configurations, procedures, and troubleshooting guides

Required Qualifications

• Associate's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• 1+ years of experience in application support or a related IT support role
• Hands-on experience with troubleshooting proprietary software application issues
• Familiarity with ITSM tools for ticketing and incident management
• ITIL certification or other relevant IT certifications preferred