Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist.

Key Responsibilities

• Provide first level technical support for software applications via phone, email, and chat
• Troubleshoot basic to intermediate software issues and guide users through resolutions
• Accurately document customer interactions, issues, and solutions in the ticketing system

Required Qualifications

• High school diploma or equivalent (associate or bachelor's degree preferred)
• Basic technical aptitude and comfort working with software applications
• Reliable internet connection and quiet, dedicated home workspace
• Availability to work scheduled shifts, including evenings, weekends, or holidays if required
• Ability to multitask while navigating multiple systems