Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist who will manage customer challenges and provide technical support.

Key Responsibilities

• Serve as the primary contact for customers experiencing issues within their environment
• Troubleshoot and resolve various service requests efficiently
• Collaborate with product teams to identify and eliminate root causes of issues

Required Qualifications

• Experience in a 2nd line Technical Operations or Application Support role
• Strong knowledge of SQL and scripting languages
• Familiarity with support processes and technical environments
• Ability to troubleshoot basic to advanced computer operations and software issues
• Self-motivated with strong organizational skills to manage workload