Application Support Specialist

Job Summary

Working remotely on a contract basis, the Application Support Specialist will manage system programming and configuration for access control and video management platforms while providing real-time support and troubleshooting for enterprise clients.

Key responsibilities

• Perform day-to-day system programming and configuration across access control and video management platforms
• Manage inbound support requests via ticketing queues and provide real-time support for MAXPRO and Pro-Watch environments
• Assist with onboarding new systems and ensure they meet performance and recording standards for large enterprise clients

Required qualifications

• Experience with programming and configuring access control systems, including doors and cameras
• Familiarity with MAXPRO and Pro-Watch environments
• Knowledge of video management systems (NVRs/VMS)
• Ability to troubleshoot technical issues remotely and guide field technicians
• Experience with enterprise-level system integrations and deployments