Application Support Specialist
Job Summary
To deliver world-class support to brands and retailers utilizing the NuORDER B2B platform, the part-time remote Application Support Specialist will manage a high volume of incoming customer tickets, troubleshoot app issues, and provide guidance on application features.
Key responsibilities
- Become an expert in the NuORDER platform to effectively assist clients with technical and non-technical inquiries
- Troubleshoot and replicate app issues raised by clients to ensure effective resolutions
- Interact professionally with VIP customers while managing support tickets via email, chat, and phone
Required qualifications
- 2+ years of experience in an analytic, customer service, or SaaS/technology-related role
- Experience in B2B or SaaS product support
- Understanding of B2B eCommerce, wholesale retailing, and merchandising principles is a plus
- BA/BS degree or equivalent experience
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,698 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
