Application Support Specialist
Job Summary
Providing tier 1 support for division applications, the full-time Application Support Specialist will manage incoming service requests, perform user acceptance testing, and collaborate with cross-functional teams in a remote environment.
Key responsibilities
- Provide first-level contact for incoming service requests and resolve low-level issues
- Track, route, and escalate unresolved service requests to correct resources
- Perform user acceptance testing and maintain documentation of activities and solutions
Required qualifications
- Minimum of 2 years of experience with Windows operating systems
- 2 years of experience in providing end-user system support
- Strong analytical and logical skills with 2 years of experience
- Experience writing SQL queries for at least 2 years
- Familiarity with ticketing systems and knowledge base management for 2 years
Complete Job Description
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