Application Support Specialist
Job Summary
Working remotely on an hourly basis, the Application Support Specialist will promptly address and resolve customer inquiries while maintaining active monitoring of client sites during the preferred shift of 3PM to 11:30PM EST, Monday through Friday.
Key Responsibilities
- Proactively respond to client issues and maintain active monitoring of client sites
- Thoroughly document all incidents within the ticketing system and expedite resolution of requests in accordance with Standard Operating Procedures
- Collaborate with engineering and product development teams to address and resolve software-related issues effectively
Required Qualifications
- Proven experience in Customer Care/Call center environments, particularly in radiology and PACS administration
- Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
- Background in healthcare with adeptness in troubleshooting with medical professionals, ideally radiologists
- Basic familiarity with DICOM, HL-7, and MWL standards as well as radiology workflows
- Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
Complete Job Description
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