Application Support Specialist
Job Summary
Working overnight from 11 PM to 7:30 AM EST Monday through Friday, the part-time hourly Application Support Specialist will proactively address client inquiries, expedite request resolutions, and collaborate with cross-functional teams to enhance user experience in a remote setting.
Key Responsibilities:
- Proactively respond to client issues and maintain active monitoring of client sites
- Thoroughly document all incidents within the ticketing system, ensuring accuracy and completeness
- Collaborate with engineering and product development teams to effectively resolve software-related issues
Required Qualifications:
- Proven experience in Customer Care/Call center environments, particularly in radiology and PACS administration
- Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
- Background in healthcare with experience troubleshooting for medical professionals, ideally radiologists
- Familiarity with DICOM, HL-7, and MWL standards as well as radiology workflows
- Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
Complete Job Description
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