Application Support Specialist II

Job Summary

A company is looking for an Application Support Specialist II - NextGen EPM.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for NextGen EPM, focusing on billing, claims, AR, and scheduling workflows
• Troubleshoot application and workflow issues, identifying root causes and recommending process improvements
• Advise clients on best practices for NextGen EPM and participate in an on-call rotation for emergency support

Required Qualifications

• 3+ years of hands-on experience supporting NextGen EPM, particularly in billing and practice management
• Strong understanding of the full revenue cycle, including claims analysis and AR management
• Experience with NextGen administrative and billing-side configuration
• Associate's Degree in a healthcare or healthcare IT-related field
• Ability to troubleshoot complex issues and advise on workflow best practices