Application Support Technician

Job Summary

A company is looking for an Application Support Technician to provide customer support and technical assistance in a remote setting.

Key Responsibilities:

• Provide frontline customer support by diagnosing software issues and ensuring timely resolutions
• Collaborate within a swarm support model to efficiently resolve customer issues and enhance service delivery
• Stay current on product functionality to offer informed technical guidance and support

Required Qualifications:

• 4+ years of experience in software/application support, preferably with ERP or supply chain-related software
• Proven ability to work collaboratively in a fast-paced, high-performance team environment
• Strong analytical and troubleshooting skills focused on enhancing the customer experience
• Bachelor's Degree in a relevant field or 4 years of direct, relevant work experience
• Experience with monitoring tools and basic understanding of cloud platforms and network troubleshooting