Application Support Technician

Job Summary

A company is looking for an Application Support Technician.

Key Responsibilities

• Provide frontline customer support by diagnosing software issues and ensuring timely resolutions
• Collaborate within a swarm support model to efficiently address customer issues and improve service delivery
• Work with cross-functional teams to resolve software defects and enhancement requests

Required Qualifications

• 4+ years of experience in software/application support, preferably with ERP or supply chain-related software
• Experience in a swarm support environment is a plus
• Ability to read, write, and understand SQL
• Bachelor's or Associate Degree in a relevant field or 4 years of direct, relevant work experience
• Familiarity with API knowledge and tools like Postman or SoapUI