Application Support Technician

Job Summary

A company is looking for an Application Support Technician.

Key Responsibilities

• Provide frontline customer support through various channels, ensuring timely and empathetic resolution of inquiries
• Collaborate within a swarm support model to efficiently resolve customer issues and enhance service delivery
• Maintain product expertise to offer informed support and stay current on evolving software functionalities

Required Qualifications

• 4+ years of experience in software/application support, preferably with ERP or supply chain-related software
• Proficiency in troubleshooting complex technical issues involving code, data, and environmental components
• Bachelor's Degree in a relevant field or 4 years of direct, relevant work experience
• Experience in a fast-paced, high-performance team environment, with a focus on collaboration
• Ability to adapt and navigate unfamiliar issues independently while utilizing available resources