Application Support Technician

Job Summary

To support customer satisfaction in a remote environment, the full-time Application Support Technician will diagnose and resolve software issues, collaborate with a swarm team, and leverage technical expertise to enhance customer experiences.

Key responsibilities

• Provide frontline support by responding to customer inquiries and ensuring timely resolution of software issues
• Collaborate within the swarm support model to efficiently address customer concerns and improve service delivery
• Stay current on product functionality to offer informed support and serve as a knowledgeable resource for the team

Required qualifications

• 4+ years of experience in software/application support, preferably with ERP or supply chain-related software
• Bachelor's Degree in a relevant field or 4 years of direct, relevant work experience
• Strong analytical and troubleshooting skills with a focus on enhancing customer experience
• Proven ability to work collaboratively in a fast-paced, high-performance team environment
• Exceptional adaptability and resourcefulness in navigating complex technical issues independently