Application Support Technician
Job Summary
To enhance customer satisfaction, the remote Application Support Technician will provide exceptional support through various channels, collaborate with peers to resolve issues, and leverage technical expertise in ERP products.
Key responsibilities:
- Deliver customer-centric support by responding to inquiries and resolving software issues promptly and empathetically
- Collaborate within a swarm support model to efficiently address customer problems and improve service delivery
- Utilize in-depth product knowledge to provide expert guidance and stay updated on product functionality and releases
Required qualifications:
- 4+ years of experience in software/application support, preferably with ERP or supply chain-related software
- Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues
- Proven experience working in a fast-paced, high-performance team environment
- Bachelor's Degree in a relevant field or 4 years of direct, relevant work experience in application support or IT-related roles
- Ability to communicate technical information clearly to both technical and non-technical stakeholders
Complete Job Description
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