Application Support Technician
Job Summary
To support a customer-centric environment, the remote Application Support Technician will provide exceptional support through various channels, diagnose software issues, and collaborate with cross-functional teams to enhance customer satisfaction.
Key responsibilities:
- Deliver timely and empathetic support to customers via email, phone, and live chat, ensuring positive interactions
- Collaborate within a swarm support model to efficiently resolve customer issues and enhance team knowledge
- Utilize deep technical knowledge of ERP products to provide expert guidance and stay updated on product functionality
Required qualifications:
- 4+ years of experience in software/application support, preferably with ERP or supply chain-related software
- Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues
- Proven ability to work collaboratively in a fast-paced team environment
- Bachelor's Degree in a relevant field or 4 years of direct, relevant work experience
- Experience with monitoring tools and basic understanding of cloud platforms and network troubleshooting
Complete Job Description
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