Application Systems Administrator

Job Summary

Serving as the primary Tier 2 support resource for the Help Desk, the full-time Application Systems Administrator will manage user accounts, coordinate incident response activities, and maintain the operational health of critical systems and applications in a remote environment.

Key responsibilities:

• Provide advanced troubleshooting and technical guidance as the primary escalation point for Tier 1 Help Desk Agents
• Coordinate Level 2 support activities and service restoration during system outages and application failures
• Administer user accounts and manage access permissions within enterprise applications and systems

Required qualifications:

• Associate degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• Minimum of two years of experience in Help Desk, Technical Support, or System Administration
• Experience administering user accounts and troubleshooting application access issues
• Knowledge of incident management and service restoration processes
• Experience with ticketing systems and documenting technical issues and resolutions