Applications Support Analyst

Job Summary

Supporting healthcare information systems, the full-time Applications Support Analyst will perform application support, resolve incidents, and assist in training documentation while working remotely.

Key responsibilities

• Investigate and escalate support issues while resolving incidents and service requests
• Create and analyze reports to recommend application workflow improvements
• Lead training sessions and develop training documentation for users

Required qualifications

• Bachelor's Degree required, preferably in Information Technology, Healthcare, Business, or a related field
• One year of relevant experience in application support, hardware, or interface preferred
• IT certification must be obtained within six months of hire, if applicable
• Experience with EPIC Tapestry is highly preferred
• Basic knowledge of ITIL philosophies and state/federal regulations is helpful