Applications Support Manager
Job Summary
To support a growing team, the full-time Applications Support Manager will lead a dedicated group of technical support specialists, manage production schedules, and ensure the uptime of SaaS systems, with the flexibility to work remotely from anywhere in the U.S.
Key responsibilities
- Manage a team of production technical support specialists and oversee onboarding of new applications
- Maintain production and QA workflows, ensuring timely completion of jobs and delivery of output files
- Define and implement KPIs, conduct maturity assessments, and drive continuous improvement initiatives
Required qualifications
- 10+ years of progressive leadership experience in relevant roles such as Information Systems Manager or Technical Support Manager
- Demonstrated experience in building and scaling governance frameworks and operational standards
- Strong analytical capabilities with experience in defining and tracking KPIs
- Executive-level communication and stakeholder management skills
- Bachelor's degree or equivalent experience in a related field preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
