Applied Epic Support Analyst

Job Summary

A company is looking for an Applied Epic Support Analyst (Remote).

Key Responsibilities:

• Provide real-time customer support via phone, email, or chat for Applied Epic software inquiries
• Triage and troubleshoot user problems, documenting issues and resolutions
• Make configuration changes in Applied Epic and document issues in a ticketing system

Qualifications and Requirements:

• 3 years of experience with Applied Epic software
• 1 year of customer service experience
• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• Experience in a customer support center, preferably in a technology or business-to-business environment
• Familiarity with case management systems such as Salesforce or Jira