Arbitration Specialist

Job Summary

A company is looking for an Arbitration Specialist (Remote).

Key Responsibilities

• Investigate and resolve customer arbitration claims efficiently and effectively
• Utilize analytics to identify trends and opportunities for enhancing customer experience and productivity
• Mediate disputes and negotiate repairs or pricing to reach mutually agreeable solutions

Required Qualifications, Training, and Education

• Minimum of 2 years of hands-on experience in the automotive, mechanical, or body shop industry
• Basic computer literacy and proficiency in utilizing CRM software
• Outstanding customer service orientation
• Positive attitude and exceptional follow-up skills
• Strong commitment to teamwork