Arbitration Specialist

Job Summary

To support a growing arbitration team, the full-time remote Arbitration Specialist will investigate and resolve customer arbitration claims, analyze data to enhance customer experience, and ensure adherence to company policies and applicable laws.

Key responsibilities:

• Investigate and resolve customer arbitration claims efficiently and effectively
• Utilize analytics to identify trends and opportunities for enhancing customer experience and productivity
• Mediate disputes and negotiate repairs or pricing to reach mutually agreeable solutions, ensuring customer satisfaction

Required qualifications:

• Minimum of 2 years of hands-on experience in the automotive, mechanical, or body shop industry
• Exceptional customer service orientation with excellent communication abilities
• Proficiency in utilizing CRM software to manage customer interactions
• Basic computer literacy and a strong commitment to teamwork
• Positive attitude and exceptional follow-up skills