Arbitration Support Specialist

Job Summary

A company is looking for an Arbitration Support Specialist (Remote).

Key Responsibilities

• Investigate and resolve customer arbitration claims efficiently
• Utilize analytics to identify trends for enhancing customer experience
• Mediate disputes and negotiate repairs or pricing to ensure customer satisfaction

Required Qualifications, Training, and Education

• Minimum of 2 years of experience in the automotive, mechanical, or body shop industry
• Basic computer literacy and proficiency in CRM software
• Positive attitude and exceptional follow-up skills
• Strong commitment to teamwork and outstanding customer service orientation
• Experience in analyzing processes and suggesting improvements is a plus