Arizona 211 Program Specialist

Job Summary

Providing essential support to the community, the part-time Arizona 211 Program Specialist will respond to calls, identify needs, and connect individuals to appropriate resources while documenting interactions and outcomes remotely.

Key responsibilities:

• Provide phone-based confidential information, referrals, and advocacy for health and social services
• Document unmet needs and customer interactions to assist in identifying service gaps through data reporting
• Maintain professionalism and confidentiality while demonstrating an understanding of social services and community resources in Arizona

Required qualifications:

• 0-2 years of experience in health and human services, public health, or healthcare; call center experience preferred
• GED or High School Diploma
• Strong knowledge of community resources, particularly in mental health, housing, and healthcare
• Bilingual Spanish is preferred
• Proficiency in Microsoft Office Suite and Electronic Health Records (EHR)